BetJordan Privacy Policy

At BetJordan Casino, we are committed to protecting your personal data and respecting your privacy whenever you use our services. This policy explains how we collect, use, store and protect information when you visit betjordan.com, register an account, or play our games. BetJordan d.o.o. (also referred to as BetJordan Gaming DOO), registered at Emerald Tower, City Center Zone, Podgorica, Montenegro, operates this site under a licence from E-Gambling Montenegro, regulated by the Games of Chance Administration of the Ministry of Finance of Montenegro.

Information We Collect

When you create an account or play at BetJordan, we collect several categories of information necessary to provide our services, comply with legal obligations, and keep your account secure. Our BetJordan casino login process requires certain personal details, and we may request additional documentation during verification.

• We collect identity information such as your full name, date of birth, address, nationality, and contact details provided during registration
• We gather financial information, including payment method details, deposit and withdrawal history, and transaction records
• We record technical data such as IP address, device type, browser information, and login timestamps whenever you access betjordan.com or our betjordan app
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and your use of the Royal Club loyalty programme
• We may collect KYC documents, including passport, national ID or driving licence copies, utility bills, bank statements, and proof of payment method ownership
• Where required by law, we request source of funds and source of wealth declarations, particularly for deposits over USD 50,000

How We Obtain Your Information

We obtain data directly from you when you register, make a deposit, request a betjordan casino bonus, or contact our support team. We also obtain information automatically through cookies and similar technologies, and occasionally from third parties such as payment providers or identity verification services who help us confirm your identity before releasing funds or prizes.

How We Use Your Personal Data

Our BetJordan platform uses your information for legitimate business purposes connected to operating a licensed gambling service. We at BetJordan Casino never use your data beyond what is necessary or permitted by applicable law and our licence conditions.

• We use your data to verify your age and identity before paying out any funds or prizes
• We process your information to manage deposits, withdrawals, and bonus eligibility, including the betjordan no deposit bonus and other promotional offers
• We analyse your gaming activity to detect fraud, prevent money laundering, and comply with our regulatory obligations
• We communicate with you regarding account updates, security alerts, and customer support requests
• We may use your contact details to send you marketing communications about our BetJordan casino bonus offers, provided you have not opted out
• We use technical data to maintain, secure, and improve our website, betjordan app, and overall service performance

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to provide you with our services once you register for a bet jordan casino account. We rely on legal obligation to comply with anti-money laundering rules, licensing requirements, and tax reporting. We also rely on legitimate interest to prevent fraud and improve our offering, and on your consent where required for marketing communications.

Data Sharing and Third Parties

We do not sell your personal data. However, our BetJordan Casino business requires us to share certain information with trusted partners to operate effectively and lawfully.

• We share data with payment processors, including providers of Visa, Mastercard, Skrill, MuchBetter, and cryptocurrency payment gateways, to process your deposits and withdrawals
• We share information with identity verification and KYC service providers to confirm your age, identity, and address
• We disclose information to regulatory authorities, including the Games of Chance Administration of Montenegro, when legally required
• We may share data with law enforcement agencies if we suspect fraudulent activity or if compelled by legal process
• We work with game providers such as Pragmatic Play, Evolution, and Novomatic, who may receive limited technical data to deliver gameplay

Cookies and Tracking Technologies

We use cookies and similar technologies on betjordan.com to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of our BetJordan platform, including the betjordan login process.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal and regulatory obligations. Financial and identity records are typically retained for a minimum period required under anti-money laundering regulations. If your account becomes dormant after 12 months of inactivity, we suspend the account and hold your balance for 60 days; unclaimed balances are forfeited as an access fee after a further three months, as described in our terms.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our BetJordan Casino systems use encryption and secure protocols when processing sensitive information, including payment details and identity documents submitted during verification.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at BetJordan respect these rights and will respond to valid requests within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with the relevant supervisory authority if you believe your rights have been violated

International Data Transfers

As our BetJordan casino serves players across Germany, Austria, Switzerland, and Oceania, your data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place whenever such transfers occur, in line with applicable data protection standards.

Children's Privacy

Our services are intended exclusively for individuals who meet the legal age requirement for gambling in their jurisdiction. We do not knowingly collect personal data from minors, and we verify age and identity before any funds or prizes are paid out.

Contacting Us About Privacy

If you have questions about this privacy policy, how we handle your data, or wish to exercise any of your rights, our support team is available 24/7 through live chat, email, our contact form, and Telegram. You can reach us at [email protected], and we aim to acknowledge any complaint within 24 hours. Where a dispute cannot be resolved directly, you may escalate the matter to free independent dispute resolution services.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our BetJordan Casino services after any changes indicates your acceptance of the revised policy.