Our BetJordan Responsible Gaming

Why Responsible Gaming Matters to Us

We at Bet Jordan operate under a licence issued by the Games of Chance Administration of the Ministry of Finance of Montenegro, under the Law on Games of Chance. That licence comes with obligations, but frankly, we'd hold ourselves to these standards regardless. Our Bet Jordan platform welcomes players from Germany, Austria, Switzerland and Oceania, and we know that different markets bring different expectations around player protection — so we've built our tools to meet the strictest of them.

Gambling should be entertainment, not a way to solve financial problems or escape stress. We at BetJordan want you to walk away from every session, win or lose, feeling like you were in control the whole time. That's the entire purpose of the tools and policies described below.

Tools We Offer to Help You Stay in Control

Our Bet Jordan account dashboard gives you direct access to several self-management features. These are free, simple to activate, and designed to put the power back in your hands whenever you need it.

• Deposit limits — set daily, weekly or monthly caps on how much you can add to your account
• Loss limits — restrict how much you're willing to lose over a chosen period
• Wagering limits — control how much you stake across sessions
• Time-out periods — step away from BetJordan for a short cooling-off period, from 24 hours up to several weeks
• Self-exclusion — close your account for a longer period, or permanently, if you feel you need a complete break
• Reality checks — receive reminders during play showing how long you've been active and how much you've wagered

If you'd like to activate any of these, simply contact our support team or adjust the settings directly in your account. Once a limit is set, our Bet Jordan system enforces it automatically — we won't override it just because you ask us to later. Lower limits can usually be applied immediately, while increasing a limit typically involves a short cooling-off period before it takes effect, giving you time to reconsider.

Self-Exclusion at Bet Jordan

Self-exclusion is one of the strongest tools we offer. Once you request it, we at BetJordan will close your account for the period you choose, block promotional emails and marketing messages, and prevent you from opening a new account during that time. We take this request seriously, and we won't ask you to justify your decision — your wellbeing comes first.

Recognizing the Signs of Problem Gambling

Not everyone realizes when gaming has stopped being fun and started becoming a problem. We encourage every player at Bet Jordan to check in with themselves honestly from time to time. Some signs worth paying attention to include:

• Spending more money or time gambling than you originally planned
• Chasing losses by depositing again to win it back
• Gambling to escape stress, boredom or negative emotions
• Hiding the extent of your gambling from family or friends
• Neglecting work, relationships or responsibilities because of gambling
• Borrowing money or selling possessions to fund gambling

If any of this sounds familiar, we'd rather you reach out to our BetJordan support team or an independent organization sooner rather than later. There's no shame in asking for help — it's one of the most responsible things you can do.

Support Organizations We Recommend

While our Bet Jordan tools can help you manage your own play, sometimes professional, independent support is the better option. We recommend reaching out to organizations such as:

• GambleAware — independent advice and support
• Gamblers Anonymous — peer support groups worldwide
• BeGambleAware.org — tools, helplines and self-assessment tests
• National gambling helplines in your country of residence

These organizations operate independently from BetJordan Gaming DOO and can offer confidential advice regardless of where you play. We're happy to point you toward local resources in Germany, Austria, Switzerland or Oceania if you contact our support team directly.

Age Verification and Account Protection

Our Bet Jordan platform is strictly for adults, and we verify this before any winnings or funds are released. As part of our KYC process, we ask for a passport, national ID or driving licence, along with a recent utility bill or bank statement, and proof of ownership of your payment method. In some cases, a live photo holding your documents or a notarised ID may be requested. We at BetJordan also ask for a source of funds declaration on larger transactions, which helps us confirm that gambling is happening within sustainable means.

We also monitor account activity for patterns that might suggest a player is struggling, and our support team may reach out proactively if something seems concerning. This isn't about intruding on your privacy — it's about making sure Bet Jordan stays a safe space for everyone.

Our Dormant Account Policy

If you ever need a break, know that your account won't simply vanish. At BetJordan, accounts become dormant after 12 months without a login, at which point your balance is held securely for 60 days. After a further three months without contact, any unclaimed balance is treated as an access fee. We mention this not to pressure anyone into playing, but so you always know exactly where you stand if you decide to step away for a while. If you do decide to return, the quick BetJordan login process makes it easy to pick up where you left off, and you can also check our current BetJordan bonus offers at that time.

Keeping Minors Away from Bet Jordan

We take strict measures to prevent underage access to our platform. Identity and age checks happen before any payout, and we strongly encourage parents and guardians to install parental control software on shared devices. If you believe a minor has accessed an account on BetJordan, please contact our support team immediately so we can investigate and take appropriate action.